Sunday, January 6, 2008:
Rick turns on our Samsung plasma HDTV and after about a minute, the picture goes black, but the sound remains on. The TV is not useable and by that night it won’t even remain on for more than about 15 seconds.
Monday, January 7, 2008:
I call the warranty company to arrange for an “in-home service call” and after pushing numerous buttons and getting hung up on three times by their stupid phone system, I finally get to speak to a real person. The representative contacts the local TV repair company in Cheyenne and says they will call within 24 hours to arrange an appointment. Someone from the repair place does call about 30 minutes later and says the EARLIEST they can send someone over is Friday, January 11, 2008. Five days. Fine. Whatever. If that’s the earliest you can send someone, I guess I’ll take it.
Friday, January 11, 2008:
The repair shop guy shows up, looks at the TV for all of a minute and a half and says he has no idea why it’s doing that and he’ll have to take it down to the shop so they can look at it more closely. Ugh. They’ll call when they’ve had a chance to look at it to determine what the problem is. Good-bye TV.
Wednesday, January 16, 2008:
Rick calls the repair shop to find out the status of our TV. No one has even looked at it yet. They’ll call when they’ve had a chance to look at it. Ugh ugh.
Friday, January 25, 2008:
The repair shop has had our TV for two whole weeks now. I call them again to find out the status and I am told they have no information on it (presumably meaning that no one has looked at it yet). I am told that they only have two repair “technicians” and a lot of work to do. The days of Cheyenne having five or six repair techs are long gone. Not my problem. I mention that there’s a little football game called the Superbowl coming up soon. No response. I ask if there’s any way we can get a replacement TV while they work on fixing ours. I don’t get an answer, but he says he’ll put “notes” on it saying that the customer is antsy for some information. Ugh ugh ugh.
WHY do they only have two repair techs?
WHAT ever happened to good customer service?
HOW long is it going to take to FIX the TV after they have determined what’s wrong with it?
WHEN did this country become so “disposably-minded”? TV is broken? Well, shoot…let’s just buy a new one. We’ll put those repair guys right out of business.
Ummm…we can’t afford to just BUY a new one, so we are in need of a TV repair person. Apply here.
We finally got our TV back on February 8th. It was actually ready on January 31st, but we were trying to get ready to leave for Pennsylvania and didn’t have time to go pick it up.